Refund & Cancellation Policy

Last updated September 2026 · Questions? hello@drunkenpenguins.com

Summary: All purchases are final. No refunds or exchanges are offered as a general policy. Case-by-case store credit may be considered at our sole discretion upon written request to hello@drunkenpenguins.com.

1. All Purchases Are Final

All purchases made on the Drunken Penguins platform, including one-time purchases of card packs and card games, are final and non-refundable. By completing a purchase, you acknowledge and agree that you are not entitled to a refund or exchange under any circumstance, except as expressly described in Section 2.

2. Exceptions at Our Sole Discretion

Drunken Penguins may, at its sole discretion, consider providing store credit (not a cash or original-payment-method refund) on a case-by-case basis. Such consideration does not constitute an obligation or guarantee of any remedy.

No store credit, refund, or exchange of any kind will be provided through any automated system or self-service portal. All requests must be submitted as described in Section 3.

3. How to Submit a Request

If you believe your situation warrants consideration, you must submit your request by email to:

hello@drunkenpenguins.com

Please include the following information in your request:

The email address associated with your account
The name of the card pack(s) involved
The approximate date of purchase
A clear explanation of the reason for your request

We aim to respond to all requests within 5 business days. Submitting a request does not guarantee any remedy.

4. Cancellations

Card packs and games are one-time purchases of digital content, not subscriptions, so there is nothing to cancel after you buy. You can cancel an order at any point before payment is complete by closing or leaving the PayHere checkout page; you will not be charged. Once PayHere confirms the payment, the pack is delivered to your account immediately and the order can no longer be cancelled.

5. No Chargebacks

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us may result in the immediate suspension of your account and may affect your eligibility for any future consideration.

6. Technical Issues

If you experience a technical problem that prevents you from accessing content you have purchased, please contact us at hello@drunkenpenguins.com and we will make reasonable efforts to resolve the issue. Technical support does not guarantee a refund or credit.

7. Questions

For any questions about this Refund Policy, please contact us at: hello@drunkenpenguins.com